Klaas Consulting Group
Independent embedded network consulting

Is your embedded network working for you, or costing you?

Klaas Consulting Group gives owners and operators of embedded networks an independent, expert view of their tariffs, compliance and performance, so you can protect revenue, reduce risk and deliver fair value to your customers.

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Why it matters

Embedded networks are often set up and then left alone

Tariffs drift out of date, regulations change, meters fail quietly, and parent-account costs rise. Owners usually find out when the body corporate's budget no longer adds up or a customer complaint reaches the regulator.

Revenue leakage

Money lost without anyone noticing

Unbilled or estimated meters, common-area loads and outdated rates mean the network recovers less than it costs to run.

Regulatory exposure

Your name is on the exemption

The owner or operator is usually the party accountable to the regulator, even when a third party runs the billing day to day.

Customer trust

Fair pricing keeps communities happy

Residents and tenants expect prices that stack up against the market. Clear, defensible tariffs reduce disputes and complaints.

Our services

Three reviews, one clear picture of your network

Each review is fixed in scope and ends with a plain-English report and a prioritised action plan. Take one on its own, or combine all three for a full network health assessment.

Tariff Review

Make sure your prices are right and compliant.

We check that your electricity, hot water, gas and air-conditioning charges recover your costs, give your embedded customers fair value, and stay within regulatory requirements.

What we review

  • Usage, supply and demand charges for every utility you on-sell
  • Cost recovery against parent-account and network costs
  • Pricing against applicable caps, reference prices and exemption conditions
  • Hot water, chilled water and air-conditioning charging methods
  • How you compare with market offers available to your customers

You receive: a recommended tariff schedule, compliance findings and a projected revenue impact.

Compliance Health Check

Make sure your operator isn't putting you at risk.

An independent check that your embedded network operator or billing agent is running the network in line with your obligations, so problems are found before the regulator or a customer finds them.

What we review

  • Network and retail exemption registrations and conditions
  • Billing, payment, hardship and concession practices
  • Disconnection, life-support and complaint-handling processes
  • Customer contracts, notices and required disclosures
  • Operator and billing agent agreements, roles and accountabilities

You receive: a risk-rated compliance scorecard with clear remediation steps.

Performance Benchmarking Review

Are you capturing all consumption and costs?

We reconcile what comes into your network with what goes out on customers' bills, to find unrecovered consumption, missed costs and underperforming assets.

What we review

  • Gate or parent meter reconciliation against billed consumption
  • Network losses, common-area loads and unbilled sites
  • Meter data quality, faulty meters and estimation rates
  • Parent-account costs, charges and supply contracts
  • Key indicators benchmarked against comparable networks

You receive: a reconciliation report showing where value is leaking and how to recover it.

Who we help

Built for every kind of embedded network

We work with owners, bodies corporate, committees, managers and operators of embedded networks across Australia.

Strata

Residential apartment and townhouse communities where the body corporate owns or contracts the embedded network.

  • Committees and bodies corporate
  • Strata and building managers
  • Hot water and central plant schemes

Commercial

Shopping centres, office buildings, mixed-use and industrial sites on-selling energy to tenants.

  • Property owners and fund managers
  • Centre and facilities managers
  • Tenant recharges and outgoings recovery

Lifestyle

Lifestyle villages, land-lease communities, retirement villages and residential parks.

  • Village owners and operators
  • Community and park managers
  • Resident-friendly, defensible pricing
How it works

Simple, structured and low effort for you

We do the heavy lifting. Most of what we need comes straight from your bills, billing reports and agreements.

Discovery call

A free, no-obligation conversation about your network, your concerns and which review fits best.

Data collection

We send a short checklist of what we need: bills, tariffs, meter data and agreements.

Analysis

We analyse your network independently, drawing on decades of hands-on embedded network experience.

Report & action plan

You get a clear report, a walkthrough meeting and practical next steps, prioritised by value and risk.

30+
years in utilities, embedded networks and customer operations
  • Independent advice: we work for you, not the operator
  • Deep knowledge of embedded network billing and regulation
  • Practical, commercially focused recommendations
  • Plain-English reporting for committees and boards
About Klaas

Experience from both sides of the meter

Klaas Consulting Group is an Australian consultancy that specialises in embedded networks. We help the people who own and operate them understand what's really happening inside their network, and what to do about it.

Our team has spent more than three decades in utilities, embedded network operations, billing, regulatory compliance and commercial management. We know how networks are set up, how billing systems work and where problems tend to hide.

We also act as project manager and representative for owners undertaking embedded network projects, from conversions through to operator changes.

David ReidDirector, Klaas Consulting Group

Get in touch

Let's take a look at your network

Tell us a little about your site and what's on your mind. We'll come back to you with a recommended review and a fixed-price quote, with no obligation.

Email David Call 0477 004 481
ContactDavid Reid, Director
Service areaAustralia-wide